Cancellation, Weather & Refund Policy

Everything you need to know about deposits, payment methods, cancellation windows, and what happens when the weather doesn't cooperate.

Our Policies at a Glance

These items cover our cancellation, weather, and refund policies. Please reach out to us if you have any questions before your event.

Deposits & Payment

All reservations require a non-refundable but transferable deposit paid in advance. The deposit is 50% of the total order.
The deposit is applied toward your total charges at the time of the event.
Rentals may be paid by check, credit card, or cash.
Checks returned unpaid incur a $45 service fee and must be repaid in cash when notified. If payment is not received within 3 days, the check is turned over to the Caddo Parish District Attorney for collection — minimum additional charge of $75 plus court costs.

Cancellation Timing

Weather-related cancellations must happen between 8:00 AM and 12:00 PM the day prior to the start of your arrival window, when there is a greater than 50% chance of rain for the event hours (per weather.com).
Cancellations made after 12:00 PM the day prior to the arrival window forfeit the deposit — it is no longer transferable.
If you cancel once the delivery vehicle has already left our warehouse, the full rental fee for the event will be charged.

Weather & Rescheduling

When a valid weather cancellation is made within the allowed window, your deposit may be transferred toward rescheduling within 10 months of the original event date.
Unsafe weather conditions include rain, wind exceeding 15 mph, and temperatures below 45°F. We use industry standards, manufacturer specifications, ASTM standards, and weather.com to determine safe or unsafe conditions.
If winds exceed 15 mph, unplug the inflatable immediately.

Unsafe Conditions

We reserve the right to cancel any rental at any time due to any unsafe conditions.
When we cancel for safety reasons, your deposit may be transferred toward rescheduling within 10 months of the original event date.

Refunds & Credits

No refunds, credits, or discounts will be issued for any occurrence outside of Duvall's Amusement Rentals' physical control that results in equipment or services being unable to be used, cancelled, or refused by the customer.

Partner Referral

Need Tables, Chairs, Stages & More?

For additional event items like tables, chairs, stages, linens, and tents, we recommend our trusted partner Pelican Tents & Events — a full-service event rental company serving the Shreveport–Bossier City area.

Visit Pelican Tents & Events

We've Got You Covered.

A few more resources to help you feel confident heading into your event.

General Safety Rules

Read up on setup guidelines, rider conduct, electrical requirements, and everything else you need to know before the first bounce.

View General Rules

Have a Question?

Our office team is available Monday–Friday, 8am–4pm, and happy to help with any questions about your reservation or upcoming event.

Browse Our Rentals

Ready to start planning? Explore our full lineup of inflatables, games, rides, concessions, and more for every type of event.

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