Below is a list of items that cover our Cancellations/Weather/Refund Policies. Please reach out to us if you have any questions.
1. All reservations with Duvall’s Amusement Rentals require a NON-REFUNDABLE but TRANSFERABLE deposit in advance of the event. The deposit is 50% of the total.
2. The deposit amount will be applied to the total charges due.
3. Rentals may be paid by check, credit card or cash.
4. Checks returned not paid, incur a $45 service fee and must be paid in cash when notified. If payment is not received within 3 days, the check will be turned over to the Caddo Parish District Attorney for collection – minimum charge being an additional $75 plus court costs.
5. Cancellations must happen between 8:00 AM and 12:00 PM the day prior to the start of the arrival window if the cancellation is due to inclement weather (greater than 50% chance of rain for the hours of the event based on www.weather.com ). At this time, you may transfer your deposit to be used for rescheduling within 10 months of the original event date.
6. If cancelled AFTER 12:00 PM on the day prior to the start of the arrival window, your deposit is no longer refundable.
7. Should you cancel once the vehicle containing your order leaves the warehouse, you will be charged the full rental fee for the event.
8. No refunds, credits, or discounts will be issued for any occurrences outside of Duvall’s Amusement Rentals physical control resulting in any equipment or service not being able to be used or being cancelled or refused by the customer.
9. We reserve the right to cancel this rental at any time due to any unsafe conditions.
At this time, you may transfer your deposit to be used for rescheduling within 10 months of the original event date.
10. Unsafe weather conditions include rain, wind exceeding 15 mph, and temperature below 45 degrees. We use industry standards, manufacturer specifications, ASTM standards, and weather reports from www.weather.com to determine safe/unsafe conditions.
11. IF WINDS EXCEED 15 MPH UNPLUG THE INFLATABLE IMMEDITALEY.